Returns & repairs

A piece ordered with no lettering, no leather, and no hardware upgrade can be returned within thirty days of delivery, unworn and unwashed with tags attached. Refunds are issued to the original payment method within five business days of arrival.

Size exchanges within the United States are free in both directions. Because bodies are built to order, the replacement enters the queue at its normal lead time rather than shipping from stock.

Lettering, leather patches, contrast overlock, hand distressing, and sterling or gold hardware are cut and set for one person. Those pieces cannot be resold and are final sale.

This is exactly why the stitch-out photograph exists. You see your text run on the finished fabric and thread, and nothing irreversible happens to the garment until you have approved it. If the stitch-out is wrong, we run it again at our cost.

A piece that does not match the approved stitch-out, or that arrives faulty or damaged in transit, is replaced or refunded in full including shipping — your choice. Report it within seven days with photographs.

Sterling that arrives with a casting flaw is replaced outright. We do not repair a defect into a piece and call it character.

Thread codes, leather lot, and hardware hallmarks are recorded against every order, so a repair years later matches the original rather than approximating it.

Repairs to our own stitching are free for the life of the garment. Damage from wear, accident, or another workshop is quoted at the studio rate before any work starts.

International returns of uncustomized pieces are accepted on the same thirty-day terms, but return shipping is at your cost and duties already paid are not recoverable by us.

Mark returned parcels clearly as returned goods. A return held at customs as a new import can be refused, and we cannot release it on your behalf.